Refund / Return Policy
Returns
You may request a return within 30 days of delivery if the item is unused and in original packaging.
How to return
Email support@nelveta.com with your order number. We will send return instructions.
Refunds
Refunds are issued to the original payment method within 5–10 business days after we inspect the return.
Nelveta is operated by Chibi Banlie Trading Co., Ltd.
Company Name: Chibi Banlie Trading Co., Ltd.
Address: No. 99, Group 9, Wujiamen Village, Liushanhu Town, Chibi City, Xianning City, Hubei Province, China (Self-declared)
Phone: +86 18476931884
Email: support@nelveta.com